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Booking Conditions

Please click on the link at the bottom of this page to view our full booking conditions. Please read these carefully and print and keep a copy of them for your reference. Our full booking conditions apply in their entirety to Ski Extras orders with the exception of the 'Booking your holiday' and 'Amendments, transfers or cancellation: (A) By you' sections. The main points to note are:

  • Ski Extras are any one or combination of lift tickets, rental equipment, ski school, in-resort activities, transfers and car hire. Where one Ski Extras product has to be booked in combination with other Ski Extras products, or packaged with accommodation, this is clearly stated and your order cannot be accepted unless you have complied with any such requirement. 

  • You must be a UK/EIRE resident to book Ski Safari Ski Extras.

  • You agree that Ski Extras cannot be ordered less than 3 working days before your departure on holiday. All services are subject to availability at the time they are booked.

  • When you place an order with us, you are making an offer to buy Ski Extras services through us. We will send you an email to confirm that we have received your order. Once your order has been checked and accepted, it will normally be fulfilled within 48 hours, at which time we will email you again to confirm that we accept your order and attaching your Ski Extras vouchers. A binding contract will come into force when we send you your vouchers by email.

  • Full payment is required at the time your order is placed. Please see below for details of your right to cancel your order and receive a refund.

  • In the unlikely event that we cannot accept your order, we will advise you of this and we will refund your money. You will not receive an email with Ski Extras vouchers attached and there will be no contract between us.

  • You agree that the Ski Extras you are purchasing are for use only by yourself, your family or members of your group. Ski Extras vouchers are non-transferable.

  • You accept that special offers will only be applied to your order if the correct information has been given and all qualifying conditions have been met.

  • You must present your Ski Extras vouchers in resort in order to receive the services ordered. Failure to present a valid voucher will result in the service not being provided.

  • Documents produced and printed from this website or email correspondence from Ski Safari cannot be exchanged for Ski Extras in the resorts. Only valid Ski Extras vouchers received by email can be exchanged for Ski Extras.

  • Vouchers can only be exchanged for services exactly as specified on the voucher. Any additional service or upgrade taken must be paid direct to the supplier at the time the voucher is redeemed. Any charge made by a supplier to Ski Safari for additional services or upgrades not paid direct will be charged to your card.

  • It is your responsibility to ensure that you have adequate travel insurance in place to cover the cost of your Ski Extras in the event that you have to cancel or curtail your holiday. We will be happy to provide a cancellation invoice should your insurers require one in order to process a claim. 

  • Amendment by you – the amendment clause in the Booking Conditions applies with the exception that the amendment fee for a Ski Extras only booking is £10 per person.

  • Cancellation by you - if you are only booking Ski Extras with Ski Safari with no other holiday element, you have seven working days from the date of your order to cancel and receive a refund. Cancellations must be confirmed to Ski Safari in writing by email, fax or letter. After seven days, your Ski Extras are non-refundable under any circumstances. If you are booking Ski Extras with another holiday element, the cancellation term in our booking conditions applies. Certain products, such as some season passes, are 100% non-refundable and this is clearly indicated where relevant.

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The air holidays and flights shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 4488. ATOL Protection extends primarily to customers who book and pay in United Kingdom. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For futher information, visit the ATOL web site at www.atol.org.uk. For holidays that do not include flights, you are protected by Tour Operator Failure Cover Insurance.